Refund And Exchange Policy

Refund Policy

1. The return policy is valid for 30 days after receiving the item.
2. Eligibility for return:
   • Item must be unused, unworn, with tags, and in original packaging.
   • A receipt or proof of purchase is required.
3. Return process:
   • Contact herbekhas@gmail.com to initiate a return.
   • If accepted, a return shipping label and instructions will be provided.
   • Returns without prior request will not be accepted.
4. Damaged or wrong items:
   • Inspect the item upon delivery.
   • Report defects, damages, or wrong items immediately for resolution.
5. Non-returnable items:
   • Perishable goods (food, flowers, plants).
   • Custom products (personalized or special orders).
   • Personal care items (beauty products).
   • Hazardous materials (flammable liquids, gases).
   • Sale items and gift cards are also non-returnable.
6. Exchanges:
   • To exchange an item, return the current item and place a new order separately.
7. Refund process:
   • Refund is processed after the return is received and inspected.
   • If approved, the amount will be automatically refunded to the original payment method.
   • Bank or credit card processing may take some time.